Your data



1. Data protection

This privacy policy contains information about what personal data noxup sàrl ("noxup", "we", "us") collects from you and how and for what purposes it processes it. It applies to all personal data collected when you visit our websites,, and (hereinafter: "our websites") and when you contact us by email, telephone, SMS, WhatsApp or any other means. In addition, as a digital agency, we process the personal data of our customers' customers and visitors (as a subcontractor).

1.1 Data controller

In this context, we are the data controller. If you have any questions or requests relating to data protection, please contact us at :

noxup sàrl, Boulevard des Eplatures 46e, 2300 La Chaux-de-Fonds

1.2 Data security and commitment to confidentiality

noxup implements all technical and organizational measures necessary to guarantee the security and confidentiality of personal data. noxup is committed to protecting the privacy of its users. All personal data is treated with the utmost confidentiality and in accordance with applicable data protection laws.

2. Personal data processed and purpose of processing

We may collect and process the following categories of personal data about you:

  • Name
  • First name
  • Email address
  • Company
  • Company address
  • Phone number

Information relating to your use of our websites (for more details, see 3.2 and 3.3 below)

The personal data collected on our websites is used for :

  • Manage orders
  • Guarantee the functionality of our websites, understand how our websites are used and improve our services
  • Send you information about our news, which you can unsubscribe from at any time using the unsubscribe link on our commercial mailings.
  • If there is a legitimate suspicion, check whether the use of an account is illicit by examining this data
  • Handle any complaints we may receive and collect debts
  • To meet our legal obligations, such as keeping accounting records or responding to a request from an authority

noxup treats personal data seriously, rigorously and in a targeted manner.

3. Data sharing

Personal data is shared with our subcontractors and service providers for the performance of services. These are listed below. We may also share your data with third parties, such as legal authorities, if required by law.

3.1 Subcontractors and digital service providers

As part of our work tools, we use Google services for our emails, shared calendar, etc.

  • Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043, United States

We use document storage and sharing services such as Dropbox and wetransfer.

  • Dropbox, Inc, 333 Brannan Street, San Francisco, CA 94107, United States
  • WeTransfer BV, Willem Fenengastraat 19, 1096 BL Amsterdam, The Netherlands

We use Mailjet, PostMark, Mailchimp, Mailerlite, ConvertKit or Amazon SES to send transactional emails and promotional or academic newsletters.

  • Mailjet, 4 rue Jules Lefebvre, 75009 Paris
  • AC PM, LLC, 1 N Dearborn Street, Suite 500, Chicago, IL 60602, USA
  • The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA
  • MailerLite Limited, 38 Mount Street Upper, Dublin 2, D02 PR89 Ireland
  • ConvertKit, Inc, 750 West Bannock Street, Suite #761, Boise, ID 83701, USA
  •, Inc, 410 Terry Ave N, Seattle 98109, WA, USA

Our websites are hosted on Infomaniak SA servers.

  • Infomaniak SA, Rue Eugène Marziano 25, 1227 Les Acacias

3.2 Data processing for analysis purposes

When you visit our websites, we analyze and document how you use our websites, e.g. the number of visits to the site, your browsing behavior on our websites, the events and areas of our websites that interest you, the origin of website visitors and, when you place an online order, your order and shopping cart data. To this end, we process the following personal data:

  • IP address
  • Cookies
  • Website from which the visitor accesses the viewed website
  • Time spent on the website

We use Google Analytics on our websites, a web analysis service provided by Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043, USA.

  • Google Analytics uses "cookies" which enable us to analyze the use of our website.

noxup sometimes uses the promotional tools of Google Ads, Meta Ads and LinkedIn Business Manager. The data collected by our websites during promotional campaigns via Google, Youtube, Facebook, Instagram or LinkedIn depends on each of these services.

3.3 Data processing to ensure the availability, stability and security of our websites

When you visit our websites, the browser you use on your computer or mobile device automatically transmits information to our websites' servers and processes it.

This data is useful to us from a technical point of view, in order to make our websites available to you and to guarantee stability and security when visiting our websites. To this end, we process the following personal data:

  • IP address
  • Browser footprints
  • Browser user agents
  • Cookies

4. Outsourced data processing

As a digital agency, noxup is often called upon to process data from its customers' websites, applications, marketing campaigns or any other digital activity.

In this context, we have access to the personal data of our customers' customers/prospects/visitors. Each of our customers is responsible for defining the nature of this data and the way in which it is collected and processed.

To carry out its mission, noxup potentially uses all the tools and services at its disposal, including certain tools of the customer which would not be listed on this page.

5. Transfer of personal data abroad

Your personal data is processed mainly in Switzerland. It may also be processed in other countries, in particular member states of the European Union and the United States.